Service for ZoneAlarm Products

ZoneAlarm's Customer Service is dedicated to providing solutions to customer issues. For help purchasing ZoneAlarm software, or to get answers to your questions about billing, license key, download issues, or refunds, choose from the options below.

Login to My Account
If you have forgotten your password, need to retrieve a lost license key, had to repeat a software download, or print an invoice, login to our Extended Download Service. This service is available to customers who purchased support online from ZoneAlarm after June 6, 2002.

Instant Support Support Center Knowledge Base
Online self service knowledge base with the most up to date answers and solutions to any of your purchasing and technical questions.
Instant Support ZoneAlarm Router Support
SofaWare, our technology partner, provides live chat, and Web-based technical support.
Customer Service for Retail Store Purchasers Retail Store Purchasers
If you purchased a ZoneAlarm 2005 product (5.x), click here for customer service.
Customer Service for Retail Store Purchasers
If you purchased a ZoneAlarm 2006 (6.x) product or later, please use the customer service options on this page.

How to Contact Customer Service
You can speak directly to a Live Customer Service representative through our Live Chat option.

Hassle Free Return Policy
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund.
Full Policy >

ZoneAlarm User Forum
The ZoneAlarm User Forum provides users of all ZoneAlarm firewalls to share ideas and support each other. Not an official publication of ZoneAlarm, which is not responsible for the content posted therein.

Have a question and need a quick answer?
Try our FAQ Search
KnowledgeBase by LIVEperson

Quick Support Options
 NEW HOURS! 
Customer Service Live Chat
Available 24 x 7 - excluding holidays
 
 Customer Service Rating by LivePerson
   Support Center